Frequently Asked Questions FAQs

 

Q1. I’m looking for a particular resort or specific dates. How do I find what I want?

A: Try one or more of these:

  • Visit the correct website for your Resort/area of interest, then check on the left side of the page for the State/Resort of interest.  Also, check the Specials webpage on each website.  You may also do a Google-powered search of the website (search box is near upper right hand corner of the start page).
  • Try your own real-time search of other “unlisted” accommodations inventory, with our easy-to-use search tool, The Vacationator.
  • Visit Last Call Travel and check for short notice (90 days or less) deeply discounted lodging deals.
  • If you’ve tried everything and still aren’t finding what you need, you may contact us and we will do our best to locate a condo vacation rental for you. But, as most timeshare owners reserve their use time a year in advance, we probably won’t have much luck for last minute, weekends, or high season travel periods. In the off season, we can often find accommodation weeks or partial weeks.

Q2. I found something I want. Now what?

A. We have designed a payment system that is secure and easy to use.  Simply click the highlighted/colored “click here” link on the resort webpage, which takes you to the rental availability page.  On that page, you can check lodging availability and prices for your choice of resorts.  Select  your holiday accommodation week, click to add it to your Shopping Bag, then click to “Go to Checkout”.  Once you are at Checkout, select your payment method — you may pay for your holiday rental trip using PayPal, credit/debit card, or bank transfer.

For condo vacation rental weeks you find using The Vacationator, on Last Call Travel, or Short Stay Vacations, please contact us with your request, and we will respond with availability and price.

Normally, we will provide you with a written confirmation, in your name, within 24 hours of payment.  However, sometimes resort companies are slow about emailing us the revised confirmation, and some resorts simply add the guests’ names “in the notes” and do not generate a new confirmation.  So, if available, we will email you a confirmation, and if not, we will inform you how to check on your reservation with the resort.

We understand you may be leery about renting online.  We suggest you use your credit card, taking advantage of PayPal’s secure payment system (PayPal handles your payment information, so we never see your credit card numbers), and of the consumer protections (dispute resolution services) afforded by credit card companies.

Our shopping cart is powered by Ecwid. All sensitive information is transmitted by HTTPS protocols during checkout. Payments are processed through PayPal. Your information is encrypted prior to transmission, and the entire process is SSL-secure. We do not see or handle your personal or financial information.

If you don’t have a credit/debit card or Paypal, or wish to pay by another method, please contact us.  We generally will not accept checks, but we have other cash transfer options available (through Wells Fargo and Chase Banks, and American Express Serve).

If you want more protection than is afforded by our secure credit card payment system, you may choose an escrow process.  We have an account with Deposit Guard, an online payment protection system.  Deposit Guard holds your money until the day after you check into your vacation rental, allowing you to make sure that you got what you paid for.  This is an optional service, and you (the customer) are responsible for all escrow fees (which range for 2% to 3% of the transaction value).

If this still isn’t enough protection, please, do us all a favor and rent your vacation somewhere else.  Don’t take this the wrong way — we don’t want to lose a new customer — but we have found that overly skeptical, wary or suspicious customers are bad news.   It simply is not possible for any person or any company to prove that they are legitimate and trustworthy, beyond question.   If you fall into this untrusting group, then may we suggest you consider companies like Expedia and Hotels.com, which have a huge selection of lodging options?  Of course, they charge twice as much as we do for the same thing, but hey, they are 100% safe, right?

Q3. Tell me about the prices.

A. We set an asking price based upon the quality and desirability of the condo. In most cases, the price you see is the total price. We offer discounts of 20 to 70 percent off the resort rack rates, so you will always save money renting with us. Note that unlike resort rates, our rates already include any hotel occupancy sales taxes, cleaning fees, deposits, and the like, unless otherwise noted.

Q4. What is the source of your rental inventory?

A. We own timeshares, timeshare credits, and club points, and we use these ownerships to reserve condos to rent.  We also have relationships with resort companies and can access a wide array of inventory.

Q5. How will I get my confirmation?

A. In most cases, a confirmation will be sent to your email. It can take a day or two for the resort to add you as our guests. Some resorts do not update guest records until a few days before check-in (in these situations, we can provide alternate ways for you to verify your reservation).  We will keep you informed.  For confirmations from Platinum Interchange, you will get a confirmation right away, but your name(s) are not provided to the resort until 48 hours prior to check-in.  You will not be able to confirm your reservation with the resort until then — however, you can verify all details with Platinum Interchange at 800-854-2324, x134, Mike Gearhart.

Q6. What is your Payment and Cancellation Policy?

A. Full payment is required when you reserve your condo. We accept PayPal, debit or credit card payments using PayPal’s payment processing service (you do not have to be a PayPal member to pay with credit or debit card), or “E-Check” bank transfers from any bank account, using Chase’s QuickPay service.  We can also participate in an optional escrow service (Deposit Guard), fees for which are paid by the customer.

Because our prices are much lower than those charged by other travel websites and resorts, and many of our offerings are short notice/last minute in nature, all reservations, once paid, are non-changeable, non-cancellable, and non-refundable.  One exception: If you wish to change a reservation and we agree to facilitate the change (for example, we determine that the resort has availability for your desired new dates), we will make every effort to assist you — but, you will be required to pay all fees that are associated with the changes in advance and before any changes are put through.

Please note: Our “no cancellation policy” applies and takes precedence over any individual resort cancellation policies which may be stated somewhere on the confirmation you receive from us.

At any time before arrival, we will gladly assign a different guest to any condo at no charge to you (unless we are required to pay a fee to change the name on the reservation, in which case you will be required to reimburse that fee before we change the name). This allows you to find someone else to use the condo (we suggest you advertise it for rent on Craigslist or eBay Classifieds).

For $150, we offer optional cancellation waivers on many reserved condo vacation rentals.  If you buy our “Oh No, I Can’t Go” cancellation waiver protection at the same time as you reserve your week, a cancellation period is provided (note: trip protection is unavailable at some resorts and the length and cancellation deadline will vary according to individual resort policies).   You will receive a 100% refund if you cancel before the deadline.  Ask for details on this waiver when you confirm your week.

Q7. Will I be required to attend one of those annoying timeshare presentations?

A. No! Really … NO!  This is not a promotional program. We own these timeshares. You are our guests. You will enjoy the same amenities and privileges we would as the owner. Please consider the timeshare your home away from home–just with more amenities.

However, when you check in, you may be asked to “take a tour,” because many timeshares are still “selling.” Remember, it is entirely your choice whether you want to tour. Our recommendation is, don’t. Enjoy your vacation, don’t waste time listening to a sales pitch for this lovely, but overpriced product.

This is not to say our timeshares aren’t wonderful places to stay–they are!  But take our advice — don’t spend $20,000 for a timeshare week when you can buy one elsewhere for a WHOLE LOT less. Finally, if after your stay you find that you REALLY liked the timeshare, let me know and I’ll be happy to advise you how and where to get your own for 70-99% less than the developer’s price.

Q8. How do I contact you?

A. 520-761-1412 or email info@westweeks.com. Or use our Contact Form.  We do not keep regular business hours, as we are a mom-n-pop operating out of our home.  Feel free to call anytime.  If we don’t answer, leave a message.

Q9. What is your Guarantee for Paid Reservations and what is your Disclaimer?

A. Guarantee for Paid Reservations:

We, meaning WestWeeks.com, and all of our affiliated websites (including, but not limited to, EastCoastCondoRentals.com, WestCoastCondoRentals.com, MountainCondoRentals.com, ArizonaSpringTrainingCondoRentals.com, MidwestVacationRentals.com, LastCallTravel.com, ShortStayVacations.com, and Vacationator.net), guarantee, except when due to situations beyond our control (see Disclaimer, below), to provide you with lodging accommodations:

  • At the resort, and
  • For the time period beginning on arrival date and time, and ending on departure date and time, and
  • With the number of bedrooms/sleeping areas, and/or sleeping the specified number of people

as stated on your condo vacation rental confirmation.

B. Disclaimer:

We value you as our customer, will treat you with respect, and will deal with you in a fair, honest, and reasonable manner. We will strive to assist you in arranging an economical and enjoyable vacation experience. But, we cannot guarantee perfection. You, as our customer, hereby agree to and acknowledge that your use of or reliance upon any information provided to you by us, in any form, whether through our websites, email or telephone communication, or any other written or oral communications from us, shall be at your sole risk. You are advised to independently verify all information to your satisfaction before (and after) purchasing a timeshare condo vacation rental from us.

We obtain our information about resorts, amenities, and nearby attractions from a variety of unaffiliated sources, such as resort-specific and major travel websites. Although a reasonable effort is made to provide our customers with current and accurate information, we do not verify, nor do we guarantee, the currency, accuracy or completeness of the information we use. You, as the user, agree that your use of any information obtained in any manner whatsoever from us, is on an “as-is, where-is” basis, without warranty of any kind.

Resort photographs on our websites are general in nature. The user shall not assume they are representative of the current quality or availability of any condominium, resort, or area amenities, nor as representative of the rented condominium accommodations.

We do not own or operate any of the resorts described on our websites. We have no control over the resorts, their operations, maintenance, or the usability or condition of condominiums or resort amenities. Individual condominium furnishings, and the overall condition of condominium units, may vary.  We have written a lighthearted, but realistic, appraisal of timeshare accommodations, and what you should expect here.

Resort management may, for any reason and without prior notice, remove from service specific condominiums, or condominium amenities, or resort amenities. Resort management may, at their sole discretion, move our customers to different condominium units or resort affiliates, without your or our prior knowledge or approval.

Specific views from rented condominiums are not guaranteed.

We recommend that our guests call the resort directly 1 to 2 days prior to checking in, to reconfirm reservations and to make any special unit requests. This step helps prevent problems at check-in.

Upon arrival, if you have trouble checking in to your condo vacation rental, please give us the opportunity to fix any reservation-related problems or mistakes by contacting us at 520-761-1412, 520-223-3093, or info@westweeks.com. For Platinum Interchange confirmations, please call 800-854-2324.

Once you have checked into your accommodations, if you encounter problems of any kind, you are advised to contact the resort’s onsite management staff and request their assistance. After taking this step, if you remain dissatisfied, you may then contact us. If we believe that we may be able to help, we will attempt to intercede on your behalf. Please understand that we cannot guarantee a positive outcome, because we do not own the resort and we may exert no more influence over the resort’s responsiveness than you do.

If we are unable to provide a customer’s purchased condo vacation rental due to an “Event of Force Majeure,” then we shall be excused from further performance (except as stated below), and no refund will be made, upon notice to the customer stating the reason for such nonperformance. The term “Event of Force Majeure” means:

i. an act of God or of nature or of a public enemy, fire, explosion, perils of the sea, lightning, earthquake, storm, flood, nuclear disaster, declared or undeclared war, revolution, insurrection, riot, act of piracy, act of terrorism, sabotage, blockade, embargo, accident, epidemic or quarantine; or

ii. action by a governmental authority, a court, appointment of a receiver or mortgagee in possession, or an assignment for the benefit of creditors; or

iii. a strike, lockout or other labor unrest resulting from any cause; or

iv. any other cause or circumstance beyond our reasonable control (including, but not limited to, power outages, storm damage, insect infestations, and water leaks), which renders the condo vacation rental unusable.

Under Event of Force Majeure circumstances, and to the extent practicable, we will take reasonable effort to recover costs or other valuable considerations from the resort. We agree to share any recovery with the customer, after deducting any expenses incurred. If we make no recovery, the customer will receive no refund.

If we are unable to provide a customer’s purchased condo vacation rental due to any reason not deemed an Event of Force Majeure, our sole obligation is to provide a full refund of any rental payments made.

We reserve the right, in our sole discretion, at any time, and without any notice or obligation, to make changes to, or to correct any errors or omissions in, any portion of our websites.

All information provided by us is on an “as-is, where-is” basis. We expressly disclaim any and all warranties or guarantees, express or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose, with respect to our websites, or any information and products on or linked from the websites. In no event shall we be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the websites, the information, and the products and services on or linked from the websites, and any communications of any kind with our customers, related to products and services advertised on our websites.