Frequently Asked Questions FAQs

1. I’m looking for a particular resort or specific dates. How do I find what I want?

A: Check on the page for the State of interest. All available condos and dates are shown. Or, try your own real-time search of other inventory we can obtain on request, with our easy-to-use search tool, The Vacationator. You may also contact us and we will do our best to locate a condo for you. But, as most timeshare owners reserve their use time a year in advance, if you are looking on short notice for high season time, it’s doubtful we’ll be able to help. In the off season, we can often find weeks or partial weeks.

2. I found something I want. Now what?

A. We make it easy to pay. Simply click on the “Buy Now” button below the condo week you want. This takes you to a payment page, where you can securely enter your credit card or debit card information. You will notice this payment option is affiliated with PayPal (an eBay company). You don’t have to be a PayPal member to use it. But, if you are a PayPal member, you have the option to pay using your account.

If you wish to pay with a personal check, please contact us. While we generally will not accept checks, we will consider this form of payment if you have no other options, and if the rental is more than 30 days out.

For condo vacation rental weeks you find using The Vacationator, please contact us with your request, and we will respond with availability and price.

3. Tell me about the prices.

A. We set an asking price based upon the quality and desirability of the condo. In most cases, the price you see is the total price. We offer discounts of 20 to 70 percent off the resort rack rates, so you will always save money renting with us. Note that unlike resort rates, our rates already include any hotel occupancy sales taxes, cleaning fees, deposits, and the like, unless otherwise noted.

4. What is the source of your rental inventory?

A. We own timeshares, timeshare credits, and club points, and we use these ownerships to reserve condos to rent.

5. How will I get my confirmation?

A. In most cases, a confirmation will be sent to your email. It can take a day or two for the resort to add you as our guests. Some resorts do not update guest records until a few days before check-in (in these situations, we can provide alternate ways for you to verify your reservation).  We will keep you informed.  For confirmations from Platinum Interchange, guest names are not provided to the resort until 48 hours prior to check-in.  You will not be able to confirm your reservation with the resort until then — however, you can verify all details with Platinum Interchange at 800-854-2324, x134, Mike Gearhart.

6. What is your payment and cancellation policy?

A. Full payment is due when you reserve your condo. We accept PayPal, debit or credit card payments to our PayPal account (you do not have to be a PayPal member) and bank transfers into our Wells Fargo account. Please use the “Buy Now” payment button for your selected condo.  Reservations are generally non-changeable and non-cancellable, subject to the details below.  If you wish to change a reservation and we can facilitate the change (for example, the resort has availability for your desired new dates), we will make every effort to assist you.  But, you will be required to pay all fees we incur that are associated with the changes.

Our general cancellation policy is as follows:

- Worldmark, Sheraton Desert Oasis, and Cibola Vista condo vacation rentals, 181 days or more prior to arrival date, full refund less 10% handling fee (to cover our expenses to handle payments and make/cancel reservations)
- Worldmark, Sheraton Desert Oasis, and Cibola Vista condo vacation rentals, 91 to 180 days prior to arrival date, full refund less 25% handling fee.
- All other condo vacation rentals, and Worldmark, Sheraton Desert Oasis, and Cibola Vista condo vacation rentals 90 days or less prior to arrival date, no refunds.

Please note: Our cancellation policy takes precedence, and is more restrictive than/not the same as, the resort’s cancellation policy, which may be stated somewhere on your confirmation.

At any time before arrival, we will gladly assign a different guest to any condo at no charge to you (unless we are required to pay a fee to change the name on the reservation, in which case you will be required to reimburse that fee). This allows you to find someone else to use the condo (we suggest you advertise it for rent on Craigslist or eBay).

If you buy “Oh No, I Can’t Go” protection when you reserve your week, your cancellation period is extended and a full refund may be available.

7. Will I be required to attend one of those annoying timeshare presentations?

A. No! Really … NO!  This is not a promotional program. We own these timeshares. You are our guests. You will enjoy the same amenities and privileges we would as the owner. Please consider the timeshare your home away from home–just with more amenities.

However, when you check in, you may be asked to “take a tour,” because many timeshares are still “selling.” Remember, it is entirely your choice whether you want to tour. Our recommendation is, don’t. Enjoy your vacation, don’t waste time listening to a sales pitch for this lovely, but overpriced product.

This is not to say our timeshares aren’t wonderful places to stay–they are!  But take our advice — don’t spend $20,000 for a timeshare week when you can buy one elsewhere for a WHOLE LOT less. Finally, if after your stay you find that you REALLY liked the timeshare, let me know and I’ll be happy to advise you how and where to get your own for 70-99% less than the developer’s price.

8. How do I contact you?

A. 520-761-1412 or 520-223-3093 cell, ask for Mark or Virginia. Email info@westweeks.com. Or use our Contact Form.

9. Our Disclaimer

WestWeeks.com obtains most of its information about resorts, amenities, and nearby attractions, from outside sources, such as other websites. Although a reasonable effort is made to provide our customers with current and accurate information, Westweeks.com does not verify the currency, accuracy or completeness of the information we use. You, as the user, agree that your use of any information obtained in any manner whatsoever from WestWeeks.com, is on an “as-is, where-is” basis, without warranty of any kind.

By using the WestWeeks.com website, you, as the user, hereby agree to and acknowledge that your use of or reliance upon any information provided to you in any form, whether through this website, email, telephone, or any written or oral communications from us, shall be at your sole risk. You are advised to independently verify all information to your satisfaction before renting a timeshare resort condominium from WestWeeks.com.

Resort photographs on our website are general in nature. The user shall not assume they are representative of the quality or availability of any condominium, resort, or area amenities, nor as representative of the rented condominium accommodations. WestWeeks.com does not own or operate any of the resorts found on its website. WestWeeks.com has no control over the resort, its operation, maintenance, or the usability or condition of condominiums or resort amenities. Individual condominium furnishings, and the overall condition of condominium units, may vary. The resort management may remove from service specific condominiums, or condominium amenities, or resort amenities, for any reason, and without prior notice. The resort may, at their sole discretion, move our customers to different condominium units, without your or our knowledge or approval.  Specific views from rented condominiums are not guaranteed. After arrival at the resort, if you encounter problems of any kind, do not contact WestWeeks.com for resolution. Your sole recourse to address your concerns and obtain satisfaction is to contact the resort’s management staff and request their assistance.

WestWeeks.com reserves the right, in its sole discretion, at any time, and without any notice or obligation, to make changes to, or to correct any errors or omissions in, any portion of the website.

All services and information provided by WestWeeks.com are provided on an “as-is, where-is” basis. WestWeeks.com expressly disclaims any and all warranties or guarantees, express or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose, with respect to the website, or any information and products on or linked from the website. In no event shall WestWeeks.com be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the website, the information, and the products and services on or linked from the website, and any communications of any kind with customers, related to products and services advertised on this website.